Terms & Conditions
‘The Customer’- Relates to the person making the booking and taking responsibility for arranging payment of the final invoice.
‘The Company’- Relates to Alba Auto Tech.
‘The vehicle’- Relates to the motor vehicle for which our mechanical services are required and for which a vehicle registration number has been supplied at the point of estimate request or booking confirmation.
‘Booking’- Relates to the appointment day and time and agreed plan of mechanical work to the specified vehicle.
A contract is entered into between you (the customer) and the company (Alba Auto Tech) when a date is agreed and confirmed to carry out the requested works. This may be in writing, via email, text or Social Media communication. Where the contract is verbal, written confirmation will be supplied within 24 hours via email, letter, text or Social Media communication.
Where an appointment date and/or time is offered to the customer by the company, this must be confirmed by the customer as accepted within 24hours of the offer. Failure to do this may lead to the appointment being offered to another customer. The company will not be held responsible for any losses incurred by the customer due to their failure to confirm and secure their appointment booking.
We, the Company, provide mobile mechanic services which include, but are not limited to, repairs, inspection, servicing and diagnostics of motor vehicles. The provision of Goods and Services are subject to the following terms and conditions (in addition to any conditions stated at confirmation of booking) :-
1- Where an agreed booking is cancelled by the Company for any reason, the Company will endeavour to rebook at a mutually agreeable alternative date. Where a deposit has been paid, this will be moved to the rescheduled date or returned to the customer if the job is cancelled completely.
2- If the customer cancels a booking with less than 3 working days’ notice, a cancellation fee of £60 will be payable. This applies to an explicit cancellation as instructed by the customer as well as implied cancellation by way of, but not limited to; failure to provide the vehicle and keys on the date, time and at the location agreed, failure to provide customer supplied parts as agreed when the booking was confirmed, supplying the vehicle and keys more than 45 minutes later than the agreed booking time without reasonable explanation and notice.
Orders / Estimates / Deposits
3- Estimates are valid for up to 7 days from the date issued. If instructions are not received from a customer (in response to an estimate rendered) within 7 days, the estimate may require to be revised due to part price fluctuations/availability for example. Should the price of parts fluctuate by more than or equal to 20% within 7 days, we reserve the right to reflect this in the final bill to the customer.
4- All estimates by the company are subject to change caused by variations to the company of labour time, material and spare parts at the date of estimate. In the event of any variation occurring before acceptance of the estimate the company will inform the customer prior to confirming booking. If the variation occurs following commencing work, the company will aim to keep the customer updated as to additional works required and/or additional labour time as far as is reasonably practicable. An estimate is in no way a ‘quote’ nor a guaranteed final price for agreed works. Should the customer have a limited resource available to pay for the agreed works this should be made known to the Company prior to confirmation of the booking.
4.1- If no estimate is requested the company shall be entitled to charge a reasonable and proper price for the work done (including any stripping down leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and spare parts supplied.
4.2- The Company may refuse to carry out all, or part of any work for any reason whether or not an estimate has been provided.
4.3- Orders received, for goods and/or services, by any person who is reasonably believed to be acting as the customer’s agent, shall be binding upon the customer.
5- The Company may on occasion demand a deposit before commencing any work, this will be agreed prior to confirming any booking and will be redeemable against the final invoice amount.
6- Every endeavour will be made to provide the Goods and/or Services by the estimated time, but the Company shall not be liable for any delay in completing the Goods / Services, out with our reasonable control. Time shall not be of the essence in respect of this clause. Risk passes on delivery, or where relevant collection of the vehicle.
Payments / Fees
7- Payment for all Goods and/or Services, Standard call out fee, Repairs and/or spare parts supplied is due on completion of work or diagnoses upon issue of completed Job Card. The Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment, in full, from the Customer in respect of such Goods and/or Services.
7.1 Should payment be late we will send a reminder 24 hours later. Should the invoice remain unpaid we reserve the right to apply interest at 4% of the outstanding balance, applied weekly until the balance is settled
7.2 Should the invoice fail to be paid by the 7th day following the job completion, Alba Auto Tech will seek payment via legal channels and interest will continue to accrue as above.
8- The Company shall have a general lien on all of the Customer’s vehicles and all their contents for all monies owing to the Company by the Customer on any outstanding invoice active to the named customer.
Limitation Of Liability
9- Where the customer is not a Consumer, all statements, conditions or warranties as to quality of the goods or their fitness for purpose whether expressed or implied by law or otherwise are hereby expressly excluded.
10- The Company is not responsible for loss or damage to vehicles or other property whatsoever or however occasioned, except when such a loss or damage is caused by the sole negligence or deliberate act of the Company or its servants. Under no circumstances will the Company accept liability for loss or damage outside its control or for any indirect loss, consequential loss, loss of profits, loss of business, loss of use or any special loss.
11- The Customer shall be entitled to the benefit of warranty against the Manufacturer of parts and materials supplied. Workmanship has a warranty against failure due to defective work for a period of 3 months / 3000 miles, whichever occurs first. This warranty extends only to repairs actually undertaken and does not cover progressive fault diagnosis . It does not affect any statutory rights.
12- All parts removed by the Company in the course of repair shall, if not claimed by the Customer within 24 hours of the repair, be deemed to be owned by the company and they shall become the Company’s absolute property. Parts removed and replaced in the course of agreed works to which a surcharge applies via our supplier, shall become property of the Company in order to return and reclaim the surcharge. Should the customer wish to keep said parts, the surcharge amount will be added to their final invoice. Parts specifically acquired which include – Colour matched or Special order items from our suppliers are – non returnable.
13- The Company is not responsible nor will include any warranty against failure of substandard, defective, wrong or second-hand parts or materials supplied by the vehicle’s owner or customer. The Company will not be liable to cover the cost of additional labour/parts incurred in rectifying or otherwise mitigating the effects of parts supplied by the customer. The company reserve the right to refuse to fit customer supplied parts at any point.
14- Any notice to the Customer posted to their last known address, hard copy served to them, email or via their Social Media account ( when used by the customer to make contact) shall be good notice. Any query regarding this invoice needs to be made in writing within 14 days of receipt.
15- Save where the context forbids, the expression “Vehicle” wherever used in these conditions includes car, lorry, van, trailer, caravan, invalid carriage and cycle, and as a separate unit or otherwise, engine, axle, gearbox, clutch, generator, starter, battery and each and every component of a Vehicle.
16- No alteration or qualification of these printed terms and conditions shall be effective unless in writing, signed on behalf of the Company by the owner of the Company (Mr Paul Fraser) or his assigned representative (Ms Natalie Christie). No other person has any authority to alter or qualify in any way the above printed conditions or to enter into any contract for repair for any of the purposes set out in the preamble above on behalf of the Company otherwise than on such conditions.
17- Unless stated otherwise, all service work undertaken is carried out in accordance with the Manufacturers schedule and Specifications.
18- Customers are strongly advised to remove all items of value not connected with the Vehicle and/or agreed works. The Company cannot accept liability for any loss or damage to the same except in consumer transactions when this is shown to have been caused by a reasonable lack of care on the part of the Company. This includes child car seats as the Company are not permitted to remove these to carry out works or inspection which may lead to delay or cancellation of work.
19- If the Company’s performance of its obligations under the contract is prevented or delayed by any act or omission of the customer, its agents, subcontractors, consultants or employee’s, the Company shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.
20- The Customer shall be liable to pay to the Company, on demand, all reasonable costs, charges or losses sustained or incurred by the Company arising directly or indirectly from the Customer’s fraud, negligence or failure to perform or delay in the performance of any of its obligations under the terms and conditions.
21- The Company shall have no liability to the Customer under the terms and conditions if it is prevented from, or delayed performing, its obligations under the terms and conditions or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation, direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Suppliers or Subcontractors.
22- The Company reserves the right to refuse to carry out any repair, servicing or any other work on any vehicle which, in their sole opinion, they consider to be un-roadworthy or unsafe. Furthermore, the company reserves the right to refuse and carry out any works to a vehicle if unsatisfactory repairs, servicing or resulting damage has occurred elsewhere at or by another business, other contractor or from resulting work unrelated to the company.
23- The company reserve the right to take photographs of the Vehicle throughout the duration of the booking for purposes of sharing information of their work on Social Media and the Company’s website. The registration number and any other identifying information will be removed/obscured prior to publication. Should the customer not wish photographs of their Vehicle to be utilised in this way, they should inform the Company by letter/email/text/Social Media communication prior to the completion of the booking.
24- In relation to Pre M.O.T Inspections the Company is unable to carry out brake tests or headlight alignment due to mobile nature of the service. Therefore, the vehicle may go on to fail or have advisories in relation to these procedures, which we will not have pre alerted the customer to.
24b- Although the Company will carry out Pre M.O.T Inspections to the best of their ability and in good faith, an M.O.T pass or fail relies on Tester Discretion and therefore we cannot guarantee a pass following our inspection and/or repairs. The company will not accept any liability for losses relating to M.O.T failures.
These terms and conditions are subject to change at any time and the most current version will always be available on our website and social media platforms, or in written format upon request.